Return and Refund Policy
Return & Refund Policy
Last updated: April 23, 2026
Welcome to the Novaglow Jewelry Return & Refund Policy. We want you to love every piece you receive. If something isn't right, this policy explains how returns and refunds work for customers in the United States.
Summary
- You have 30 days from the date of delivery to request a return.
- To initiate a return, contact us at support@novaglowjewelry.com.
- Items must be unworn, undamaged, and in original condition with all original packaging and tags.
- Return shipping costs are the customer's responsibility.
- Refunds are processed within 5 business days of receiving and inspecting the return.
- Earrings are non-returnable for hygiene reasons unless they arrive defective or damaged.
1. Return Window
You may request a return within 30 days of the date your order was delivered. Please ensure your return package has been physically shipped within this period. Return requests submitted after 30 days cannot be accepted.
2. How to Start a Return
- Email us at support@novaglowjewelry.com with your order number and the reason for your return.
- Wait for our confirmation and return instructions by email.
- Pack the item securely in its original packaging where possible.
- Ship the package to the return address provided below using a tracked shipping service.
- Share your tracking number with us once the package has been shipped.
⚠️ Do not send any items back without first receiving confirmation from us. Unauthorized returns cannot be processed.
3. Return Address
Once your return is confirmed, please ship your item to:
Novaglow Jewelry
200 4th Ave S
Nashville, TN 37201
United States
4. Return Conditions — Jewelry
Due to the nature of jewelry, the following conditions must be met for a return to be accepted:
- Items must be unworn, unaltered, and undamaged.
- All original packaging, pouches, boxes, and tags must be included.
- Items must show no signs of use, scratching, resizing, bending, or exposure to chemicals, perfume, or moisture.
- Items must be returned in a secure, protective package to prevent damage during transit.
Hygiene Exclusions
For health and hygiene reasons, the following items are non-returnable unless they arrive defective or damaged:
- Earrings (studs, hoops, drop earrings, or any pierced jewelry)
5. Non-Returnable Items
The following items cannot be returned under any circumstances:
- Earrings and pierced jewelry (see hygiene exclusions above)
- Custom-made or personalized jewelry
- Items that have been resized, engraved, or altered after delivery
- Items purchased as final sale
- Gift cards
6. Return Shipping & Costs
Return shipping costs are the customer's responsibility. We do not provide prepaid return labels.
Estimated return shipping costs within the United States vary by carrier, package weight, and location. As a general guide for small jewelry parcels:
| Carrier | Estimated Cost |
|---|---|
| USPS First Class / Ground | ~$4.00 – $8.00 |
| USPS Priority Mail | ~$8.00 – $14.00 |
| UPS / FedEx Ground | ~$10.00 – $18.00 |
We strongly recommend shipping with a tracked and insured service. Novaglow Jewelry is not responsible for items lost or damaged during return transit. Risk of loss remains with the customer until the return is received and confirmed by us.
7. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at support@novaglowjewelry.com and include:
- Your order number
- A clear description of the issue
- Photos of the item, packaging, and any visible damage
In these cases, Novaglow Jewelry will cover the return shipping cost and offer a replacement or full refund at your choice.
8. Refunds
Once your return has been received and inspected, we will process your refund within 5 business days. Refunds are issued to your original payment method.
Please allow additional processing time from your bank or payment provider, which is outside our control. Typical bank processing times are 3–7 business days.
If you have not received your refund within 5 business days of us confirming receipt, please contact us at support@novaglowjewelry.com.
9. Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return the original (subject to return conditions above) and place a new order.
10. Undeliverable Packages & Address Changes
If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect, return and re-shipping costs may be deducted from any applicable refund. If you need to update your delivery address after placing an order, contact us immediately at support@novaglowjewelry.com — we will do our best to accommodate changes before the order is dispatched.
11. Your Consumer Rights
This policy does not limit or waive any statutory rights you may have under applicable US federal or state consumer protection laws. If you have a dispute that cannot be resolved directly with us, you may contact your state's consumer protection office or the Federal Trade Commission (FTC) at www.ftc.gov.
Customer Service
Email: support@novaglowjewelry.com
Live chat: Available during business hours on our website
Monday – Friday: 8:00 AM – 6:00 PM (GMT-5)
Saturday – Sunday: 8:00 AM – 4:00 PM (GMT-5)
Company Information
Store name: Novaglow Jewelry
Registered address: 200 4th Ave S, Nashville, TN 37201, United States
Email: support@novaglowjewelry.com
Related Policies
Shipping Policy | Privacy Policy | Terms of Service | Payment Policy